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FAQ

General Questions

What is the Kind Kids Club?
The Kind Kids Club gives kids the chance to give back from home.  We send community service projects directly to your house.  Enjoy creating the craft with your child and then send it to the recipient charitable organization.

What is The Kindness Connection?
The Kindness Connection is a non-profit 501(c)3 organization that specializes in creating and implementing age-appropriate volunteer activities for school-age children.  Since 2006, the Kindness Connection has reached 30,000 youth volunteers through 55 schools and organizations and delivered over 40,000 handmade projects to 40 non-profits around the world.

How is Kind Kids Club related to the Kindness Connection?
The Kindness Connection reaches most of its volunteers through local schools or businesses.  We believe kids everywhere should enjoy the chance to volunteer and help others.  We created the Kind Kids Club to inspire the next generation of volunteers who are unable to attend our school programs.

What will my kids learn about community service?
You will teach your child the importance and joy of giving.  You child will learn that volunteering and helping others is important to you, too.   Your child will also learn more about the organization that you are helping and why they need your help.

What organizations will my child be helping?
The recipient charitable organization is listed in the product description.  You will also be receiving information about the charity in your Kind Kids Club Kit.  You may choose to give the finished product to a different organization, if you prefer. 

What are the benefits of a Kind Kids Club membership?

  • Teach your child about community service through age-appropriate activities.
  • Learn about others in need and why they need your help.
  • Spend quality time with your child doing a fun activity.
  • Double the benefits of a regular craft club – you enjoy creating the craft and the charitable organization benefits from your generous handmade gift!

For what ages is Kind Kids Club appropriate?
The Kind Kids Club is designed for children from kindergarten through sixth grade, but kids of all ages can enjoy it.  In fact, some people in their 80s have enjoyed the opportunity to give back by completing one of our projects! Not recommended for children under the age of 3.
  


Product Questions

What can I expect in my first box?
Each product differs based on the item purchased.  You should expect one or two fun crafts with all necessary supplies included.
 


Subscription Questions

How does a Kind Kids Club subscription work? 
Each month your child will receive a Kind Kids Club Kit in the mail.  After your project is complete, send your finished product to the charitable organization.  In order to reduce waste, please re-use the original box we mailed to you with the pre-addressed label.  If you prefer to assist a different organization in your area, please do so!

Can I choose which kits I would like included in my subscription?
No.  You will be surprised by the package you receive each month, but it will be from one of the products listed on our website.  You can find examples of the kits on our Projects Page.

When do monthly subscriptions ship?
Kind Kids Club subscription kits are mailed from the Chicago area on approximately the first day of each month.

What happens at the end of my subscription?
You will receive an email notifying you that your subscription is coming to an end.  We hope you will renew your subscription and continue your charitable giving through the Kind Kids Club.   Subscriptions are not automatically renewed.

Are there additional materials for siblings?
All Kind Kids Club Kits provide ample materials for decorating or creating the project. One kit could be shared by the whole family. 

What is your cancellation policy?
We offer a 100% satisfaction guarantee.  If you are unhappy with your subscription, please contact us at kkc@thekindnessconnection.org. We will cancel your subscription immediately and refund any unused portion of your paid subscription. 
 


Ordering and Shipping

Where does the Kind Kids Club ship?
The Kind Kids Club currently ships within the continental U.S.

How much does shipping cost?
Shipping and handling is $5.75 per product unless otherwise noted on item.  This shipping cost does not include re-shipping the finished project to the recipient organization.  Monthly subscription prices do not include the shipping and handling cost.

When will my credit card be charged?
For single product purchases or for subscription purposes, your credit card will be charged immediately.  The full amount of your 3-month or 6- month subscription will be charged upon ordering the Kind Kids Club subscription membership.

How do I get my project to the charitable organization?
Re-use the original box we mailed to you.  Attach the pre-addressed label to send the box to the recipient organization (shipping costs not included).
OR
Give your completed project to the organization of your choice in your local area.

Is shipping included to send the project to the charitable organization?
No. The shipping and handling cost does not include re-shipping the finished product to the recipient organization.  To learn more about how to get the project to the charitable organization, click here.
 


Gifting & Birthday Parties

Can I give a Kind Kids Club subscription as a gift?
Absolutely! A Kind Kids Club subscription is the perfect gift. It’s the gift that keeps on giving and giving.  Simply include the child’s name when asked for the name(s) of the Kind Kids Club Member(s). In memo section on payment page, please note that you are sending a gift.  The recipient will receive a personalized note stating that the gift is from you.

Do you offer gift wrapping?
Unfortunately, we do not offer gift wrapping at this time.

Do you offer products for birthday parties?
No, the Kind Kids Club does not offer birthday kits.  However, to learn more about doing a Kindness Connection birthday event, please email info@thekindnessconnection.org.



 Other

What is your return policy?
We want all parents and kids to love the Kind Kids Club program.  We offer a 100% satisfaction guarantee.   If you are unhappy in any way, please contact us at kkc@thekindnessconnection.org.

Can I give feedback?
We would love to hear from you!  You can contact us at kkc@thekindnessconnection.org.  Let us know what you thought about the project or how you helped others in need.  Post a picture of your completed Kind Kids Club Kit on our facebook page. We love seeing your kindness.

Can I be involved in designing Kind Kids Club Kits?

We always accept ideas from our Kind Kids Club members.  Have a great idea?  Let us know at kkc@thekindnessconnection.org.

Can my organization be chosen to be the next Kind Kids Club recipient?
The Kindness Connection has helped over 40 non-profit organizations since 2006.  We are always happy to expand the outreach of kindness.  Please contact us at kkc@thekindnessconnection.org  to see if your non-profit organization could become a Kind Kids Club recipient!